Privacy Policy – socialwatch.ai

Thank you for choosing socialwatch.ai. We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you use our website and services (collectively, the “Platform” or “Service”). It also explains your rights and how to contact us if you have any questions or concerns.

By using the Platform, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use the Platform.

1. Scope of This Privacy Policy

This Privacy Policy applies to all information collected through our Platform, which includes:

Our website: https://www.socialwatch.ai
Our application(s), APIs, and other related services that reference or link to this Privacy Policy

It does not apply to third-party websites, applications, or services that we do not control, even if they are referenced or linked to from our Platform. We encourage you to review the privacy policies of any third-party services you access. SocialWatch is independent and is not affiliated with, endorsed by, or operated by Meta Platforms, Instagram, Facebook, TikTok, X (Twitter), or any other social media platform.

2. Information We Collect

We collect personal and non-personal data for various purposes. The types of information we collect may include:

Personal Information Provided by You

Account Registration: If you create an account, we may collect your name, email address, and password.

Contact Information: If you contact us (e.g., via email or support form), we collect the information you voluntarily provide (name, email, message).

Payment Information (if applicable): If you purchase a service, we may collect billing details (payment card info processed by a secure third-party payment processor).

Automatically Collected Information

Usage Data: Information about how you interact with our Platform, such as pages visited, links clicked, and features used.

Device Information: IP address, operating system, browser type, and unique device identifiers.

Log Data: Server logs that may include your IP address, browser type, access times, and other usage data.

Social Media Data

Analyzed Content: Our AI analyzes only publicly available content from the social media accounts you specify — public posts, public captions, public profile bios, public follow lists, and links shared in public posts. We do not log into any user's account on any social media platform, we do not collect or store credentials for any social media platform, we do not bypass any login wall, and we do not access private accounts, direct messages, non-public stories, drafts, location history, or any other content that requires authentication. We also do not perform facial recognition or biometric inference; the analysis is based on text and metadata only. Public content is retained only as long as needed to compute and explain your report; the long-lived record is the derived signals (tags, scores, area aggregates), and raw content is purged from working storage after use.

3. How We Use Your Information

We use your information for the following purposes:

To Provide and Maintain Our Services: Analyzing social media content using our AI, managing user accounts, and offering customer support.
To Personalize User Experience: Tailoring content, recommendations, and insights to your interests.
To Improve and Develop the Platform: Conducting research, analysis, and testing to enhance features and user experience.
To Communicate with You: Sending service-related emails (e.g., account verification).
To Ensure Security and Prevent Fraud: Monitoring for suspicious activity and unauthorized access, and investigating possible violations of our policies.
To Comply with Legal Obligations: Fulfilling legal and regulatory requirements, responding to lawful requests, and upholding the law.

4. Legal Bases for Processing (GDPR/EEA/UK)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information based on one or more of the following legal bases:

Consent: You have given consent for specific purposes.
Contract: Processing is necessary to perform a contract with you or to take steps at your request before entering a contract.
Legal Obligation: Processing is necessary to comply with a legal obligation.
Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our Platform or preventing fraud, provided it does not override your fundamental rights.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your use of the Platform. This helps us remember your preferences, analyze usage, and improve user experience. You can disable cookies in your browser settings, but doing so may affect certain Platform features.

6. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data in these situations:

Service Providers: Third-party companies and individuals that help us operate the Platform (e.g., hosting, payment, AI processing). They only access your data to perform tasks on our behalf and under confidentiality obligations.

Business Transfers: In a merger, acquisition, reorganization, or asset sale, your data may be transferred. We’ll notify you via email or a prominent notice on the Platform if such a transfer occurs.

Compliance with Laws: We may disclose data if required by law or in good faith to protect our rights or investigate fraud.

7. International Data Transfers

Your personal information may be processed in countries other than where you reside. Those countries may have different data protection laws. We ensure your data is protected by employing safeguards (e.g., Standard Contractual Clauses) in compliance with applicable laws.

8. Data Retention

We retain your personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When we no longer need your data, we will securely delete or anonymize it.

9. Security

We implement technical and organizational measures to protect your information. However, no electronic storage or internet transmission method is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Children’s Privacy

Our Platform is not intended for individuals under 13 (or the equivalent minimum age in your region). We do not knowingly collect data from children under 13. If you believe a child has provided us with personal data, please contact us. We will take steps to remove such information promptly.

11. Your Rights and Choices

Depending on your jurisdiction, you may have the right to request access, correction, deletion, or restriction of your personal data. You can also object to or request the transfer of your data, and where consent is the basis of processing, withdraw consent at any time. contact@socialwatch.ai We will respond within the timeframe required by law.

12. Third-Party Links

Our Platform may link to external sites or services we do not operate. We are not responsible for their content, policies, or practices. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the new version here, updating the “Last Updated” date. If we make material changes, we may notify you via email or a prominent notice on our Platform. Your continued use of the Platform after any changes indicates acceptance of the updated policy.

14. Independence and No Platform Affiliation

SocialWatch is an independent service. We are not affiliated with, endorsed by, sponsored by, or operated by Meta Platforms, Instagram, Facebook, TikTok, X (Twitter), or any other social media platform. Any references to those platforms are nominative and descriptive only. The Platform reads only content that the relevant account owner has chosen to make public, and it does not have or claim any special API relationship with those platforms.

15. No Solely Automated Decisions and No AI Training on Your Data

Reports generated by the Platform are descriptive analyses for personal awareness, not automated decisions. Any human acting on a report is solely responsible for the decision they make and is the controller of that decision under the EU General Data Protection Regulation (GDPR) Article 22, the UK GDPR, and any equivalent law. The Platform must not be used as part of any process that produces legal or similarly significant effects on a person without meaningful human review (for example, decisions about employment, tenancy, credit, insurance, immigration, or child custody). Separately, we do not fine-tune AI models on user data, and we do not allow our model providers to use our prompts or your data to train their models.

16. Subject Removal Requests

If you are an account owner and you do not want your public profile to be included in current or future SocialWatch reports, please email contact@socialwatch.ai with your handle. We will exclude your account from current and future analyses and remove any cached public content tied to that handle, subject to verification, within a reasonable time.

17. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: contact@socialwatch.ai

Website: socialwatch.ai